Shipping Policy
Last Updated: November 2026
TANU Silver Jewellery is an online-only jewellery brand providing delivery across India.
1. Order Processing
Orders are generally processed and packed within 1–2 business days after successful payment and order confirmation.
Before dispatch, the product is checked and carefully packed to ensure it is ready for shipping.
A packing video may be recorded for the order before dispatch and may be shared with the customer through WhatsApp or another appropriate communication channel.
2. Shipping Across India
We provide Pan India shipping through third-party courier and logistics partners.
Shipping charges, if applicable, will be displayed during checkout before the order is placed.
Delivery availability may vary depending on the customer's location and courier serviceability.
3. Estimated Delivery Time
After dispatch, orders generally take approximately 3–7 business days to be delivered, depending on the delivery location and courier network.
Remote locations, difficult-to-service areas, holidays, weather conditions, operational issues, or other circumstances may require additional time.
Delivery timelines are estimates and are not guaranteed.
4. Tracking
Once your order has been dispatched, tracking information may be shared with you through the contact details provided during checkout.
Customers can use the tracking information to monitor the shipment status.
5. Delivery Attempts
The courier partner may make multiple delivery attempts depending on its delivery policy.
Customers are requested to remain available at the provided delivery address and ensure that the phone number provided during checkout is reachable.
If an order is returned to us because of an incorrect address, unavailable recipient, repeated failed delivery attempts, or refusal to accept the parcel, additional shipping charges may apply for re-shipping.
6. Incorrect Address or Contact Details
Customers are responsible for providing accurate:
- Full name
- Mobile number
- Email address
- Complete delivery address
- PIN code
TANU Silver Jewellery is not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete information provided by the customer.
7. Delays
Delivery may be delayed due to circumstances beyond our reasonable control, including:
- Weather conditions
- Natural events
- Courier operational issues
- Transportation disruptions
- Public holidays
- High shipment volumes
- Remote-area delivery restrictions
- Incorrect or incomplete customer information
Such delays do not automatically qualify an order for cancellation or refund.
8. Damaged Parcel
If the parcel appears damaged, opened, tampered with, or visibly compromised at the time of delivery, please record the condition of the parcel before opening it.
A continuous and unedited unboxing video is mandatory for any damage-related return or refund claim.
The video should clearly show the outer package, shipping label, and complete opening process.
Please retain all original packaging until the issue has been resolved.
For complete details, please refer to our Return & Refund Policy.
9. Delivery Confirmation
Once the courier partner records the shipment as delivered to the address provided by the customer, the order will be considered delivered unless a valid delivery dispute is raised with supporting evidence.
10. Shipping Partners
TANU Silver Jewellery may use third-party courier and logistics partners to deliver orders.
Courier partners may vary depending on serviceability, location, shipment type, and operational availability.
11. Contact Us
For shipping-related questions or assistance, please contact us:
TANU Silver Jewellery Legal Name: BALIVADA LIKHITH MANI Business Type: Individual Merchant Email: tanusilverjewellery@gmail.com Phone / WhatsApp: +91 80743 59969
Customer Support Hours: Monday to Saturday 10:00 AM – 6:00 PM IST
Contact Us Page: https://mydukaan.io/tanu1688/pages/contact-us
TANU — Made to be You.