Privacy Policy & Disclaimer Policy
Last Updated: November 2026
TANU Silver Jewellery respects your privacy and is committed to protecting the information you share with us while using our website or purchasing our products.
This Privacy Policy explains how we collect, use, protect, and handle customer information.
1. About TANU Silver Jewellery
Trade / Brand Name: TANU Silver Jewellery Legal Name: BALIVADA LIKHITH MANI Business Type: Individual Merchant Nature of Business: Online Silver Jewellery Retail
TANU Silver Jewellery operates as an online-only jewellery brand and provides delivery across India.
2. Information We Collect
When you place an order, contact us, or use our website, we may collect information such as:
- Name
- Mobile number
- Email address
- Billing address
- Shipping address
- Order details
- Payment and transaction information
- Product preferences or enquiries
- Information voluntarily provided through WhatsApp, email, or other communication channels
We only collect information that is reasonably required to operate our business and provide our services.
3. How We Use Your Information
Your information may be used to:
- Process and fulfil your orders.
- Process payments through authorised payment providers.
- Arrange shipping and delivery.
- Provide order updates and customer support.
- Respond to enquiries.
- Process eligible returns and refunds.
- Prevent fraudulent or unauthorised transactions.
- Improve our website, products, and customer experience.
- Comply with applicable legal and regulatory requirements.
4. Payment Information
Payments may be processed through third-party payment gateways.
TANU Silver Jewellery does not intentionally collect or store complete card numbers, CVV numbers, UPI PINs, passwords, or banking credentials on its own systems.
Payment information is handled by the relevant payment service provider according to its applicable policies and security practices.
5. Sharing of Information
We may share necessary customer information with trusted service providers when required to fulfil an order or provide our services.
These may include:
- Payment gateway providers
- Courier and logistics partners
- Website and technology service providers
- Customer support service providers
- Government authorities or legal bodies where required by law
We do not sell or rent customer personal information for unrelated purposes.
6. WhatsApp & Communication
If you contact us through WhatsApp, email, phone, or other communication channels, we may use the information provided to respond to your enquiry or provide order-related assistance.
We may also share relevant order information, such as packing or dispatch videos, when required for order communication or verification.
7. Cookies & Website Technologies
Our website and third-party service providers may use cookies or similar technologies to maintain website functionality, understand website usage, improve performance, and provide relevant services.
You may be able to manage cookie preferences through your browser settings.
8. Data Security
We take reasonable measures to protect customer information from unauthorised access, misuse, alteration, disclosure, or loss.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
9. Data Retention
We may retain customer and transaction information for as long as reasonably necessary to fulfil orders, provide customer support, maintain business records, resolve disputes, prevent fraud, and comply with applicable legal or regulatory requirements.
10. Third-Party Websites & Services
Our website may contain links or integrations provided by third parties, including payment gateways, courier services, social media platforms, or other service providers.
TANU Silver Jewellery is not responsible for the privacy practices or content of third-party websites or services. Customers should review the applicable policies of those third parties.
Disclaimer Policy
11. Product Information
We make reasonable efforts to ensure that product descriptions, photographs, prices, weights, sizes, and other information displayed on our website are accurate.
Minor differences may occur due to lighting, photography, screen settings, manufacturing characteristics, or the natural appearance of silver.
12. Jewellery & Material Disclaimer
Products identified as 925 Sterling Silver are represented based on the product information and sourcing available to TANU Silver Jewellery.
Customers should follow the recommended jewellery care instructions to maintain the appearance and condition of their jewellery.
Silver may naturally tarnish or change appearance over time due to exposure to moisture, chemicals, perfumes, cosmetics, sweat, or environmental conditions.
13. Website Availability
We make reasonable efforts to keep our website available and functional.
However, temporary interruptions may occur due to maintenance, technical issues, hosting problems, payment services, internet connectivity, courier integrations, or circumstances beyond our reasonable control.
We do not guarantee uninterrupted or error-free website availability at all times.
14. Pricing & Information Errors
Although we take reasonable care when displaying product information and prices, occasional typographical, technical, inventory, or pricing errors may occur.
If an obvious error affects an order, we reserve the right to contact the customer and, where appropriate, cancel the affected order and provide an applicable refund.
15. Shipping Disclaimer
Delivery timelines provided on the website are estimates and may vary depending on the customer's location, courier operations, weather, holidays, transportation issues, or other circumstances beyond our control.
Once an order is handed over to the courier, delivery is subject to the courier's delivery network and processes.
16. Customer Responsibility
Customers are responsible for providing accurate name, contact, billing, and shipping information.
TANU Silver Jewellery is not responsible for delivery issues caused by incorrect or incomplete information provided by the customer.
Customers are also responsible for following jewellery care instructions and handling products appropriately after delivery.
17. Limitation of Liability
To the extent permitted by applicable law, TANU Silver Jewellery shall not be responsible for indirect or consequential losses arising from the use of the website, delays caused by third-party services, or circumstances beyond our reasonable control.
Nothing in this policy is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.
18. Changes to This Policy
We may update this Privacy Policy & Disclaimer Policy from time to time.
Any updated version will be published on this website with the revised “Last Updated” date.
19. Contact Us
For questions, concerns, privacy requests, or other assistance, please contact us:
TANU Silver Jewellery Legal Name: BALIVADA LIKHITH MANI Business Type: Individual Merchant Email: tanusilverjewellery@gmail.com Phone / WhatsApp: +91 80743 59969 Website: https://mydukaan.io/tanu1688
Customer Support Hours: Monday to Saturday 10:00 AM – 6:00 PM IST
Contact Us Page: https://mydukaan.io/tanu1688/pages/contact-us
TANU — Made to be You.